Fequently Asked Questions

This questions applies to www.acoulite.com


How can I change my Shipping Address?


By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.



How do I activate my Account?


The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at help@samplestore.com



What do you mean by Points?


Because you are important to us, we want to know what you think about the products. As an added value, every time you rate the products you earn points which go straight to your account. 1 point are added to your account for every review that you give. You will need those points in order to redeem the sample products. So keep rating the products to keep earning points!



Why is there Check-ou or Limit?


Sample Store is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products.



How can I track my Payment and Orders?


After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Singapore Post Limited (SingPost).





How can I use my remaining account credits?


We are in the process of removing the option to pay for your orders by ‘Account Credits’. If you have remaining credits in your account, it will be used to pay for your next checkout.



How many free samples can I redeem?


Due to the limited quantity, each member's account is only entitled to 1 unique free sample. You can check out up to 4 free samples in each checkout.



Whathappens if there's been a delivery mishap to order?


We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at help@samplestore.com (if applicable).



What happens in the event of unsatisfactory, expired, wrong samples missing?

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at help@samplestore.com (if applicable).